Frequently Asked Questions
What is included with Monthly Membership?
Please check out our membership page for the most up-to-date listing of amenities at each membership level.
24/7 access* to CoLab
Coffee & other beverages
Reservable Conference Rooms & Phone Booths
Black & White and Color Printing
*-Included in Private Office & Dedicated Membership, $25 one-time charge for Flex Membership.
What is the difference between a Day Pass and Monthly Membership?
A Day Pass or Punch Card (5 Day Passes) is a single purchase that allows you to use our space for as many days as you purchase at that time. Additional Day Passes or Punch Cards can be purchased at any time and do not have to be used consecutively. There is no minimum commitment for Day Pass or Punch Card users.
Day Passes and Punch Cards give you Monday through Friday access to CoLab between 9a-5p.
Day Pass and Punch Card users are able to book private phone booths, but are subject to that day’s availability- there is no advanced booking of phone booths for Day Pass or Punch Card users. Conference room rentals are not included with Day Passes or Punch Cards.
A Monthly Membership grants users full access to CoLab. Monthly Memberships also allow for advanced booking of conference rooms and private phone booths. There is a minimum 3-month commitment for Flex Memberships and a 6-month minimum commitment for Dedicated Desk Membership. Hot Desk Membership is available on a month-to-month basis for $130/month and includes associated benefits of Flex Membership.
Who works at CoLab?
Our coworking community is made up of entrepreneurs, startup companies, nonprofits, remote workers, students, interns, and employees for other companies.
How do you bill membership?
We have several options for billing to suit your needs!
Personal Credit/Debit Card- Put your card on file with us and we’ll charge it every month
Company Credit/Debit Card- Put your card on file with us and receive a receipt each month for tracking.
Company Invoice & Payment- Need us to invoice your company? No problem!
You will be invoiced on the 1st of each month for your membership. Cards on file will be charged on the 8th of each month.
I want to start my membership, but it’s mid-month. Do I need to wait?
Nope! We will prorate your first month’s bill, so you’ll only pay for the days you use.
What COVID policies are in place?
See our COVID-19 page for updated policies and procedures at CoLab.
Do you have private offices?
Our current space in Barstow Commons has six private offices for teams of 4-6. All of these offices are full at this time.
Please reach out to email@example.com if you have questions about our offices.
I am looking for a space to host a meeting- can I host it at CoLab?
We have two Zoom-equipped Conference Rooms available for non-members to reserve as event rentals.
Please reach out to firstname.lastname@example.org for questions, more information, or accommodations.
What is included with a Conference Room Rental?
See our Conference Room Rentals page for specific information on our various Conference Rooms.
All Conference Room Rentals include access to our WiFi network, a TV with screen sharing capabilities, rolling whiteboard(s), and use of our shared facilities (kitchen, coffee bar, office supply station).
Can I order catering for my rental?
We do not have restrictions or specific catering arrangements, however, we are happy to make suggestions at many of the amazing local restaurants we have. You are welcome to bring your own food, bring a catering order, or have food delivered for your rental.
Where should I park?
We are attached to the South Barstow Parking Ramp (also attached to the Lismore Hotel). Parking in this city-owned ramp is $0.50/hour with a max of $8/day.
For up-to-date information on parking in Downtown Eau Claire, including free parking options, please visit Downtown Eau Claire's Parking Page.
Members with key fobs will have access through the parking garage stairway to the back entrance to our space. Anyone without a fob will need to exit the ramp and enter through our South Barstow entrance.
What is included with the Virtual Office Membership?
Our newest Monthly Membership level is the Virtual Office Membership.
Our Virtual Office Membership is perfect for the on-the-go entrepreneur or remote-friendly company that needs a business address to call home. Every month you get 1 complimentary conference room hour and 3 day passes to use.
The Virtual Office Membership includes:
Virtual Mailbox powered by PilotoMail to manage your snail mail from anywhere in the world
3 Day Passes*- access CoLab 3 days/month, add more for only $5 each
1 Conference Room Hour- use a conference room at CoLab for one hour each month
Access to CoLab Slack- stay connected and updated with all things happening at CoLab
Invitations to Members-only events- Presented by Northwestern Bank
This membership is an $80+ value, but is available for a limited time for only $50/month
*-Day Passes do not accumulate and must be used each month
What is a setup fee?
The setup fee is a one-time $10 charge when you begin your membership. This covers costs associated with paperwork and onboarding, and is only charged once for the duration of your membership.
What is a Virtual Mailbox?
A Virtual Mailbox for your postal mail-
View and manage your postal mail online. As you receive notifications on your incoming mail, simply log in and make action requests such as open and scan, hold, recycle, shred, or schedule curbside pickup.
This service is available for Flex & Dedicated Desk Memberships for an additional $10/month.
Where are you located?
Currently, we are located at 131 S Barstow St. Suite 202.
In the Barstow Commons building (also home to U.S. Bank), enter through the main doors under the digital clock on Barstow Street. Take the elevator to the second floor and follow the hallway to the right.
If you have any difficulty finding our space, please call 715.514.2275
We have some exciting plans for our future, too:
In early 2024, we will be relocating to the former Antique Emporium located at 306 Main St.
Stay up to date on these transitions by following us on Social Media!
Are there minimum term requirements for Monthly Memberships?
There is a minimum 3-month commitment for Flex & Virtual Office Memberships and a 6-month minimum commitment for Dedicated Desk Membership.
Hot Desk Membership is available on a month-to-month basis for $130/month and includes associated benefits of Flex Membership.
Do you offer discounts?
Startup businesses (5 years or less in operation) and nonprofit organizations may be eligible for a discount. Mention your status when inquiring about membership or booking a tour.
Not finding what you're looking for?
Reach out to us at email@example.com